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Legal

Terms and Conditions of Site Access

This World Wide Web Site (the "Site") is operated by Tustain Motors Limited, a company registered under the Companies Acts in England (No.06976428) and having its registered office at 13 Freeman Way, North Seaton Industrial Estate, Ashington, Northumberland, NE63 0YB.

Copyright

All materials within the Site are the intellectual property of Tustain Motors Limited. Such materials may not be copied or reproduced, save to the extent necessary to view the same on-line. However, you may print complete pages of the site to hard copy for your own personal use.

Privacy

1. Introduction
The following privacy statement sets out the company’s procedures relating to the collection of, the processing of and the storage of personal data that is acquired during the normal course of business.

2. Collecting personal information

We may collect, store and use the following kinds of personal information:

• information that you provide to us when registering with our website (including your email address);
• information that you provide when completing your online profile (including your name, gender, date of birth and any educational details and employment details you provide);
• information that you provide to us when signing up to any distribution lists to receive correspondence from us;
• information relating to any purchases you make of our goods or services, including any other transaction details made via any of our websites (including your address, telephone number and payment details)

3. Using personal information

Personal data we receive will be used for the purposes it was provided, including:

• Meet the terms of your order;
• Enable communication with you regarding the up-keep and safety of your vehicle;
• Send statements, invoices and payment reminders to you, and collect payments from you;
• Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
• enable your use of the services available on our website;
• Sharing information about our own products and services;

4. Disclosing personal information

• We may disclose your personal information to any of our staff, agents, suppliers or subcontractors where it would be reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)
• We may disclose your personal information to any member of our group of companies where it would be reasonable to do so.  (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing)
• We may be legally obliged to disclose your personal information:
• to the extent that we are required to do so by law;
• in connection with any ongoing or prospective legal proceedings;
• in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
• to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal          information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information].

• Except as provided in this policy, we will not provide your personal information to third parties.

5. Security of personal information

• We will take all reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

• We will store all the personal data you provide on our secure password and firewall-protected servers.

 

6. Your rights

• You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request
• Upon receipt of such a request we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.
• We may withhold personal information that you request to the extent permitted by law.
• If you instruct us to no longer process your personal data we will do so as quickly as possible.
• If you instruct us to destroy any/all of your personal data we may hold, we will do so as quickly as possible.
• If you instruct us to cease all processing for marketing purposes we will do so as quickly as possible.

 

 

Cookies

Cookies are small files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies.

Compliance Cookie
This cookie is placed if the "OK" button is clicked in Cookie Policy alert box. Once you have given your consent to the use of cookies on our site this message is prevented from displaying. If you wish to remove cookies from your computer or device, please refer to your browser settings.

Analytics Cookies
These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

Third Party Cookies
We may use a number of social media tools to enhance visitor interaction on our site. If you already use these platforms their cookies may be set through our website. Data may then be collected by these companies that enables them to serve up adverts on other sites that they think are relevent to your interests. If you do not use such platforms then our site will not place these cookies on your device.

Functional Cookies
These cookies are used to enable core site functionality. They do not contain any personal information and are automatically deleted when you close your browser.

Data Protection Officer – To contact our DPO please email dataprotection@tustainmotors.co.uk. Alternatively call 01665 510088.

External Links

Tustain Motors Limited does not hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through on a link on this site is outside of our control. You visit any external sites entirely at your own risk.

Disclaimer

This information in this site is intended for customers and prospective customers of Tustain Motors Limited in the United Kingdom and may not be applicable to other jurisdictions. Tustain Motors Limited will use reasonable endeavours to ensure that the contents of this Site are accurate and up to date. However, Tustain Motors Limited reserves the right to change product prices and specifications at any time.

Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.

Tustain Motors Limited reserve the right to change any of the above terms and conditions at any time by posting changes online.

If you do not accept these Terms in full, you must stop using this website immediately.

ADR (Alternative Dispute Resolution)

Where your complaint cannot be resolved, once you have exhausted our internal process you may refer the dispute to the following ADR processes.

1. Where your complaint does not relate to a financial service, the National Conciliation Service. For details telephone 01788 538317, or visit www.nationalconciliationservice.co.uk

2. Where your complaint relates to Financial services, the Financial Ombudsman Service. This service is free to use. telephone 0300 123 9 123 or visit www.financial-ombudsman.org.uk

3. Where any dispute cannot be resolved through ADR, this Purchase Order and Contract shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English Courts